Something has shifted in how companies think about support. According to Deloitte’s State of AI in the Enterprise 2026 report, which surveyed 3,235 leaders across 24 countries, agentic AI is expected to have its highest impact in customer support. The same research found that two-thirds (66%) of organizations already report productivity and efficiency gains from enterprise AI. What does that mean for you? The strongest customer support outsourcing companies are no longer comp

On April 7, 2026, a video AI model with no company attribution appeared on the Artificial Analysis Video Arena and began winning. It would turn out to be HappyHorse - Alibaba's video generation model - but for three days, nobody in the developer community knew who had built it. Within 72 hours, it had climbed to the top of both the text-to-video and image-to-video blind comparison leaderboards. Alibaba confirmed authorship on April 9. HappyHorse 1.0, built by the company'

Lovable and vibe coding tools get you to a working prototype in minutes. Getting that prototype to production is a different problem entirely, and the failure rates show most builders never bridge the gap.