Something has shifted in how companies think about support. According to Deloitte’s State of AI in the Enterprise 2026 report, which surveyed 3,235 leaders across 24 countries, agentic AI is expected to have its highest impact in customer support. The same research found that two-thirds (66%) of organizations already report productivity and efficiency gains from enterprise AI. What does that mean for you? The strongest customer support outsourcing companies are no longer comp
